Meet Our Staff

Finance

BJ Bruner

BJ Bruner

Finance Manager

Certified
328 Reviews
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Jarrod Rucks

Jarrod Rucks

Business Manager
277 Reviews
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Brian Hampe

Brian Hampe

Business Manager
13 Reviews
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Sales

Moe Saad

Moe Saad

Client Advisor

Certified
293 Reviews
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James Bullock

James Bullock

Client Advisor

Certified
124 Reviews
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Dzenis Krivic

Dzenis Krivic

Client Advisor

Certified
57 Reviews
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Lazarus Moore

Lazarus Moore

Client Advisor
56 Reviews
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Matthew Harvey

Matthew Harvey

Client Advisor
41 Reviews
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Enis Junuzovic

Enis Junuzovic

Client Advisor
15 Reviews
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Chance Kuhn

Chance Kuhn

Client Advisor

Certified
14 Reviews
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Sheridan Wright

Sheridan Wright

Client Advisor
11 Reviews
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Armin Sabaredzovic

Armin Sabaredzovic

Client Advisor
4 Reviews
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David Gavril

David Gavril

Client Advisor
3 Reviews
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Aida Tankosic

Aida Tankosic

Client Advisor
2 Reviews
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Michael Stevenson

Michael Stevenson

Client Advisor
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Management

Dave Chadwick

Dave Chadwick

Sales Manager
120 Reviews
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Dzevad Masinovic

Dzevad Masinovic

Sales Manager
111 Reviews
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Butch Suntrup

Butch Suntrup

Owner
15 Reviews
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Aaron Paton

Aaron Paton

Sales Director
10 Reviews
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Service

Brian Richter

Brian Richter

Service Advisor
108 Reviews
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Cindy Greiwe

Cindy Greiwe

Service Advisor
85 Reviews
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Justin Glaze

Justin Glaze

Service Manager
2 Reviews
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Jimmy Giacin

Jimmy Giacin

Service Greeter
1 Review
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Emily Diekemper

Emily Diekemper

Service Greeter
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Bill Stock

Bill Stock

Service Advisor
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Administration

Brandon Rea

Brandon Rea

Admin
14 Reviews
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Jaime Farmer

Jaime Farmer

Administration
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Other

View Bio
BJ Bruner

BJ Bruner

Finance Manager

328 Reviews
Certified
Recent Reviews

May 06, 2024

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Chance was very courteous and professional.

Chance was very courteous and professional. The entire staff friendly and respectful. I would recommend.

May 04, 2024

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We had a super positive experience.

We had a super positive experience. Sheridan was very kind and easy to work with. BJ in finance was a pleasure as well. We'd definitely do business there again.

May 02, 2024

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Very good dealership and sales staff.

Very good dealership and sales staff. They had a car on the lot that we really liked, gave us a good deal on our trade in and all with no pressure. We are very pleased.

May 02, 2024

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The dealership is very pleasant and accommodating.

The dealership is very pleasant and accommodating. My process was pretty smooth. Dave was wonderful

May 01, 2024

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Great experience!

Great experience! Staff super personable and friendly! David Gavril made the purchase of my 24’ Seltos comforting and reassuring. I left with the car I wanted, and enjoyed the experience. Expect to be a long term customer!

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Moe Saad

Moe Saad

Client Advisor

293 Reviews
Certified
Contact Me
Dealership Experience 5 years
Industry Experience 5 years
I love cars!!,I enjoy being social and I truly believe that Simplicity is the key to happiness. A day in the life of me: Drink coffee, play with my two kids, meditate, read. I am very fortunate to join a family business that goes back to 1957 with a solid reputation in taking care of their employees and customers. I was in the restaurant business for over 10 years there no such thing as too much running around and providing quality service is my goal. I got to where I am today by being me, so please allow me to provide you with service you deserve, now and for years ahead.✌️
Recent Reviews

Apr 27, 2024

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Armin really did his best to make car buying experience

Armin really did his best to make car buying experience pleasant and fast. I never checked out new car faster without usual drama at the dealerships.

Mar 27, 2024

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Came in looking for a Kia Sportage with no intention of

Came in looking for a Kia Sportage with no intention of buying, great service and will definitely refer friends and family

Mar 27, 2024

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Great customer service.

Great customer service. Moe was fantastic and a pleasure to work with. We will definitely recommend him to family and friends.

Mar 25, 2024

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Best dealership ever, purchased 3 cars from here!

Best dealership ever, purchased 3 cars from here!! Ask for Moe Saad or Dzenis Krivic

Mar 25, 2024

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The best salesman ever, good communication and explained

The best salesman ever, good communication and explained everything without rushing me. Gave me great details and free car wash!!!

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Jarrod Rucks

Jarrod Rucks

Business Manager
Dealership Experience 4 years 11 months
Industry Experience 14 years 9 months
Recent Reviews

May 19, 2024

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Chance was awesome.

Chance was awesome. Met us as we pulled on the lot. Was very knowledgeable and helped us every step of the way. The process at Suntrup Kia was quick and easy

May 13, 2024

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The process was quick and easy.

The process was quick and easy. Chance did a great job making us feel comfortable and confident during our first experience buying a car.

May 03, 2024

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The dealership was really big and nice looking, my

The dealership was really big and nice looking, my salesman Armin was excellent and made it all happen for me, he did a great job 👍🏾👏🏾

May 02, 2024

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The best car buying experience I have ever had!

The best car buying experience I have ever had! Straight forward and really took the time to explain everything and work with me to get the deal done even with a few challenges on my end. Very low and more than fair dealer fee (half of what our local Springfield dealers charge). Super competitive pricing that saved me thousands. Purchased a top of the line model with all the bells and whistles for what others wanted for a bare bones base model.

May 01, 2024

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David was excellent, the service center could have

David was excellent, the service center could have cleaned the car better though especially after being told 2 times.

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James Bullock

James Bullock

Client Advisor

124 Reviews
Certified
Contact Me
Dealership Experience 3 years 4 months
Industry Experience 3 years 4 months
Recent Reviews

Apr 05, 2024

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We're prompt and efficient.

We're prompt and efficient. Made good use of time and we're friendly and personable.

Mar 28, 2024

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James and Jarrod are the Best!

James and Jarrod are the Best! I highly recommend them, they’re are true professionals! And if you don’t know, now you know!

Mar 27, 2024

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Came in looking for a Kia Sportage with no intention of

Came in looking for a Kia Sportage with no intention of buying, great service and will definitely refer friends and family

Mar 25, 2024

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Wonderful People and very professional!

Wonderful People and very professional! Made our purchase very easy and joyful 😀! Thanks to everyone who helped in our purchase of our new car! You are all amazing people! Thanks so much!!

Mar 23, 2024

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James was very professional and knowledgeable!

James was very professional and knowledgeable! I’ve recommended him to all of my friends. Great guy!

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Dave Chadwick

Dave Chadwick

Sales Manager
Recent Reviews

May 06, 2024

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Chance was very courteous and professional.

Chance was very courteous and professional. The entire staff friendly and respectful. I would recommend.

Mar 28, 2024

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James and Jarrod are the Best!

James and Jarrod are the Best! I highly recommend them, they’re are true professionals! And if you don’t know, now you know!

Mar 25, 2024

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Wonderful People and very professional!

Wonderful People and very professional! Made our purchase very easy and joyful 😀! Thanks to everyone who helped in our purchase of our new car! You are all amazing people! Thanks so much!!

Feb 23, 2024

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They were very friendly and helpful finding the right

They were very friendly and helpful finding the right price for me.. I will be back when it time again to purchase another car.. Thank you guys so much!!

Dec 15, 2023

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This is my third car bought from here.

This is my third car bought from here. Great experience and he is the best. He took his time and explained my new car to me.

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Dzevad Masinovic

Dzevad Masinovic

Sales Manager
Recent Reviews

May 08, 2024

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Very happy with my purchase and the purchase experience.

Very happy with my purchase and the purchase experience. Armin was a fantastic sales representative. He really has the customer as his number one priority. Our questions were answered quickly and we really felt he was an advocate for us as purchasers. Thanks for going above and beyond.

Apr 06, 2024

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Chance Kuhn was super friendly and went out of his way to

Chance Kuhn was super friendly and went out of his way to get me a best deal possible. Shopping experience was very friendly and smooth. Chance answered all my questions and provided additional useful information. Will definitely recommend and purchase in the future.

Mar 28, 2024

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James and Jarrod are the Best!

James and Jarrod are the Best! I highly recommend them, they’re are true professionals! And if you don’t know, now you know!

Mar 25, 2024

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Best dealership ever, purchased 3 cars from here!

Best dealership ever, purchased 3 cars from here!! Ask for Moe Saad or Dzenis Krivic

Mar 25, 2024

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Wonderful People and very professional!

Wonderful People and very professional! Made our purchase very easy and joyful 😀! Thanks to everyone who helped in our purchase of our new car! You are all amazing people! Thanks so much!!

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Brian Richter

Brian Richter

Service Advisor
Dealership Experience 10 years 5 months
Recent Reviews

Dec 06, 2023

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Seemed like a nice person, but he was misleading and had

Seemed like a nice person, but he was misleading and had poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothing was wrong with my engine, I just needed a tune up, but when I did the trade-in that same day, Armando said that they could only give me 3,000, because of my engine. When I was choosing a used car, my mother and I asked about the car. It had high mileage. He said it was a one person owner. My mother asked if there were any recalls on the car, he said no. They check out all their cars before they sell them. I asked to see the history on the car, he said, he's have to get it from Suntrup Nissan, he didn't have access to the system. I asked to see all the checklist of what they looked at, he said he'd have to get it from the other dealership. He took me to the man in finance and he ran through the paperwork and rushed me through, giving me a 2 foot long front and back contract to sign, which I later found out I could have taken home with me for 3 days to read before I signed off on it. They sold the car as is. Look at my picture. You'll notice how dark it is. I didn't even realize I didn't even get floor mats, but Armando did let me know I could buy some from the dealership at cost. I did some research on the car and found out there had been a recall on it since August. It was a tire rod issued, that is why the car was not driving well!!! I did a simple search online and found out, not only did it have a recall, but it had never been remedied. I continued to contact Armando for the "checklist" for what was done, he never supplied it, but couldn't wait for me to complete this survey. I ended up going to Suntrup Nissan to get my recall taken care of and it was a God move!! I found out there that my car had been bought at an auction and was a rental car. I was treated well there and they helped me trade in that car for a new one. My credit took and unnecessary hit, because of Suntrup Kia, the service was poor, and I felt like prey. They abused my trust. I should have walked away once someone told the first lie, but I had hoped at some point it would get better. It didn't. I hope this review helps someone not to have the same experience that I did. Unfortunately, I can't give them zero stars.

Oct 17, 2023

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After the recall of lower engine in 2022 my car no longer

After the recall of lower engine in 2022 my car no longer recognizes when the key fob is in close proximity. Previously, when the key fob was close enough to unlock the car the mirrors would unfold automatically. I finally brought my car in for this issue last month and they could find no issue or solution. I called KIA customer service as recommended. The mirrors folding out as a result to key fob being close enough to unlock- they didn’t know what this feature would be called,therefore, from their side of things they can neither confirm or deny this was a feature on my KIA. However, now the driver mirror is getting stuck when locked and unlocked the sound of the motor continuously runs. Also, when locking the car with the key fob the car no longer honks for verification of car locking. I was then charged $170 diagnostic fee for the 3rd trip up there for them to make a 20 second video stating the mirror isn't working properly and the service center said this was not caused by them. Very poor service, unethical business practice to not address the problem they caused, and I would not recommend anyone use them for services.

Jan 31, 2022

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I have had the WORST experience with the service...

I have had the WORST experience with the service department. It’s honestly the worst customer service I think I have EVER received from anyone. My car started burning through oil like crazy, so I made an appointment for 11/29/21 for it to be looked at. I was literally on the highway 10 minutes away from my appointment with Kia when my engine went out. My brakes wouldn’t work, the car started dying, and there was nowhere to pull over, so it was a pretty scary experience. Popped the hood and noticed my car was completely out of oil AGAIN even though I put 3 quarts in 4 days prior, and it wasn’t leaking anywhere. I ended up having to get my car towed in, which I paid almost $130 out of pocket for. I called to let them know I was going to be a little late since it had to get it towed in, but I obviously still need it to be looked at. They ended up cancelling my appointment? And after all of that I was only 40 minutes late. I re-explained everything when I came in, and all they said was “ I’m not going to have time to look at that today.” Which I get it, because it got towed in, but I DID still make an appointment, and I called to let them know I was obviously going to be late. They kind of brushed me off to the waiting room, and said they would let me know what they were going to do. So I waited for like 40 minutes or so until I went and found someone and asked if I was supposed to be staying or not. They were just like “Yeah, we’re probably not going to have time to look at it today.” Ok. Great. Thanks for letting me know. Normally I get Brian in the service department, and he has always been wonderful. So I'm sure if he was the one working on my car this wouldn't have happened. Anyways, I kept calling for updates and kept getting told “they were going to look at it tomorrow”. They went DAYS before even looking at it, and then I finally get told it needs a new engine, and that they will have to keep my car for 2-3 weeks. They told me that I couldn’t even get a loaner car until they “clock in that they’re working on my car.” Which is completely ridiculous. After almost a month and STILL not having any update on my car I threw a fit about needing a loaner because I have 2 kids, and sharing my husband’s truck was NOT working out. So, I finally get a call from Andy and was told I could get into a loaner, and that all the parts were in on my car, and that it shouldn’t be too much longer…….so another MONTH goes by. I got told someone from Kia Customer Service was going to get back with me about my car and then nobody ever responded. So I call again on 1/27/22, and was told that all of my parts just came in, but I was confused because I was told that a month ago. He said that they had to order 17 parts and an engine, which I was never told before. He said that my car would be done within the next couple days or so. Next thing you know, I get a text the following day saying my car was ready. I had a funeral and wake I had to go to, so I wasn’t able to drop it off. I asked if I could keep it until Monday because of the funeral, and because I was told it was going to be a couple days. They told me I was going to have to pay $39 a day for it if that’s what I decided to do. I said absolutely not, and went off about my 2 MONTH ordeal. Not once did I get an apology for my experience. I typed out a huge response and all Cindy had to say was “Who is the he you’re referring to so I know?”. No apology, nothing. I haven’t been rude, or nasty to anybody, but I think any person would be frustrated after 2 MONTHS of NOT KNOWING what is going on with their car. I wouldn’t have cared if I would have been consistently updated. I wouldn’t have cared if someone was even just nice to me. Trust me, I get it. With everything going on in the world I KNOW there is delayed shipping times on parts, materials, etc. I really do, but all they had to do was let me know, or simply just be kind! When I went to pick up my car today, Cindy was rude to the girl who drove me over from Hyundai, and then I just got handed my keys to leave. Nobody went over to my car to show me the work that was done on it, heck nobody even told me what really happened with it. The very sweet woman working the cashier's desk, Naomi, kind of just read the paperwork description to me, but that was all. And that's not her job so I'm not blaming her at all. But I received no apology, gas tank on E, and trashed floor boards. I thought after 2 months it would maybe at least be vacuumed. But no. And I still haven’t been reimbursed for my towing. My car has 71K miles on it. Pretty sad I had to go through all of this with a car that hasn’t even hit 100k miles yet. The ONLY good thing is that my warrantee covered the engine. I will make sure I NEVER buy from Kia again.

Aug 29, 2021

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I just wanted to say thank you to Moe Saad who made the...

I just wanted to say thank you to Moe Saad who made the sales process very easy and painless. We have purchased our last two cars from Moe. We have purchased our last six cars from the Suntrup family of dealerships. We can’t recommend them enough.

Aug 25, 2021

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The catalytic converter was stolen off of my car while it...

The catalytic converter was stolen off of my car while it was at Suntrup for service. Suntrup did not take any responsibility or pay for it.

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Cindy Greiwe

Cindy Greiwe

Service Advisor
Dealership Experience 10 years 3 months
Industry Experience 16 years 2 months
Recent Reviews

Feb 24, 2024

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I bought my 1st brand new car yesterday I have never

I bought my 1st brand new car yesterday I have never enjoyed buying a car before yesterday Sheridan russ and Brian all went above and beyond to make this experience all I ever dreamed it would be thank you from the bottom of my heart

Dec 23, 2023

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Cindy was amazing.

Cindy was amazing. She was quick and understanding of my needs. She went above and beyond to answer my questions and even got me a lift to my home and a ride back. People like this make coming here worth it and the want to come back.

May 16, 2023

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Service appointment went great.

Service appointment went great. Oil change and tire rotation was done quickly. I really enjoyed the video and free inspection.

Mar 07, 2023

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Vosit to KIA Service Department with my A6 for oil

Vosit to KIA Service Department with my A6 for oil change was an disappointment. Never again!

Feb 17, 2023

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Easton an awesome salesman!

Easton an awesome salesman! He takes time with you and explains everything!! He will stay with as long as it takes to make sure you are happy and understand everything about your new car! Thanks for everything, Easton!

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Dzenis Krivic

Dzenis Krivic

Client Advisor

57 Reviews
Certified
Contact Me
Dealership Experience 1 years 7 months
Industry Experience 1 years 7 months
I love selling cars! I am a car enthusiast and I’m passionate about getting people into cars that they’re excited to drive. I have been in sales for most of my life and that joy you bring someone by giving excellent service is what drives me. If I’m not at the dealership checking out the new models coming in, I’m either playing soccer or out with the family enjoying the great outdoors. Please allow me to show you the difference in the Suntrup way and provide you with the service you deserve.
Recent Reviews

Mar 28, 2024

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James and Jarrod are the Best!

James and Jarrod are the Best! I highly recommend them, they’re are true professionals! And if you don’t know, now you know!

Mar 27, 2024

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Great experience .

Great experience . Dzenis was wonderful to work with. Found us just what we were looking for

Mar 27, 2024

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Came in looking for a Kia Sportage with no intention of

Came in looking for a Kia Sportage with no intention of buying, great service and will definitely refer friends and family

Mar 25, 2024

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The best salesman ever, good communication and explained

The best salesman ever, good communication and explained everything without rushing me. Gave me great details and free car wash!!!

Mar 25, 2024

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Best dealership ever, purchased 3 cars from here!

Best dealership ever, purchased 3 cars from here!! Ask for Moe Saad or Dzenis Krivic

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Lazarus Moore

Lazarus Moore

Client Advisor
My name is Lazarus Moore Attended Parkway South High School Play football, basketball, and track Attended Tyler Junior college and Blinn College for football in TX I majored in Kinesiology I’m new to car sales but I love it so far!
Recent Reviews

Apr 13, 2024

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Finance department seamed on edge.

Finance department seamed on edge. Still waiting for my title so I can get my plates. It's been over two weeks since I purchased the car. Left a couple of message they didn't call back. Got a texted that I didn't have to make my payment until May. That's was not the information I was needing. ??

Apr 06, 2024

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Always have had a great experience here and glad I could

Always have had a great experience here and glad I could get another car here!

Apr 05, 2024

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We're prompt and efficient.

We're prompt and efficient. Made good use of time and we're friendly and personable.

Mar 28, 2024

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James and Jarrod are the Best!

James and Jarrod are the Best! I highly recommend them, they’re are true professionals! And if you don’t know, now you know!

Mar 25, 2024

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Wonderful People and very professional!

Wonderful People and very professional! Made our purchase very easy and joyful 😀! Thanks to everyone who helped in our purchase of our new car! You are all amazing people! Thanks so much!!

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Matthew Harvey

Matthew Harvey

Client Advisor
Contact Me
Dealership Experience 4 years 5 months
Industry Experience 4 years 5 months
I have a passion for cars that traces back to my small heritage in Watseka, Illinois. My small town up bringing instilled the family values. Those values are present here at Suntrup Kia and that is what attracted me to my current position. My three
Recent Reviews

Mar 28, 2024

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James and Jarrod are the Best!

James and Jarrod are the Best! I highly recommend them, they’re are true professionals! And if you don’t know, now you know!

Oct 23, 2023

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Robyn Jensen was very friendly and helpful.

Robyn Jensen was very friendly and helpful. None of the usual high pressure sales routine.

Oct 06, 2023

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Car buying process was made easy!

Car buying process was made easy! It was also pretty quick I didn’t have to spend all day at the dealership to get the deal done! Everyone I worked with was great

Aug 24, 2023

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Very easy transition.

Very easy transition. Prompt, clear text messaging made everything smooth. Was not pushy and would recommend. Fair pricing.

Aug 07, 2023

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Suntrup Kia did a great job finding me what I was looking

Suntrup Kia did a great job finding me what I was looking for with all the features and a great price!

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Enis Junuzovic

Enis Junuzovic

Client Advisor
Contact Me
Dealership Experience 1 years
Industry Experience 1 years
My family and I are originally from the Balkan region in Europe. I speak the Bosnian language fluently and love soccer! I love stand up comedy so be aware I will joke around with you and provide you with the best car buying experience . I have a passion for cars and anything mechanical.
Recent Reviews

Apr 20, 2024

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We couldn’t be happier with our experience with Enis and

We couldn’t be happier with our experience with Enis and Suntrup Kia. We are out of state and drove in from Kansas to work with Enis and buy our Telluride. He is very personable, listened to what we were looking for in a vehicle and was prompt with communication via text and phone. We would highly recommend working with Enis for a stress free and fun car buying experience.

Mar 28, 2024

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James and Jarrod are the Best!

James and Jarrod are the Best! I highly recommend them, they’re are true professionals! And if you don’t know, now you know!

Nov 02, 2023

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FANTASTIC.

FANTASTIC... with knowledge and guidance! Selection was good to choose from and payment was streamlined

Sep 11, 2023

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Salesman was great but finance person was arrogant, rude

Salesman was great but finance person was arrogant, rude and dismissive. Wouldn’t answer questions about warranty offered. Did not tell us that outside financing wasn’t allowed. Must finance with them or pay buy cash.

Aug 13, 2023

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Enis was great to work with and made the process pleasant

Enis was great to work with and made the process pleasant and low stress from start to finish. He was super helpful, answered our all our questions, and helped us get what we came for. Financing was great as well.

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Butch Suntrup

Butch Suntrup

Owner
Recent Reviews

Dec 15, 2023

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This is my third car bought from here.

This is my third car bought from here. Great experience and he is the best. He took his time and explained my new car to me.

Dec 06, 2023

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Seemed like a nice person, but he was misleading and had

Seemed like a nice person, but he was misleading and had poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothing was wrong with my engine, I just needed a tune up, but when I did the trade-in that same day, Armando said that they could only give me 3,000, because of my engine. When I was choosing a used car, my mother and I asked about the car. It had high mileage. He said it was a one person owner. My mother asked if there were any recalls on the car, he said no. They check out all their cars before they sell them. I asked to see the history on the car, he said, he's have to get it from Suntrup Nissan, he didn't have access to the system. I asked to see all the checklist of what they looked at, he said he'd have to get it from the other dealership. He took me to the man in finance and he ran through the paperwork and rushed me through, giving me a 2 foot long front and back contract to sign, which I later found out I could have taken home with me for 3 days to read before I signed off on it. They sold the car as is. Look at my picture. You'll notice how dark it is. I didn't even realize I didn't even get floor mats, but Armando did let me know I could buy some from the dealership at cost. I did some research on the car and found out there had been a recall on it since August. It was a tire rod issued, that is why the car was not driving well!!! I did a simple search online and found out, not only did it have a recall, but it had never been remedied. I continued to contact Armando for the "checklist" for what was done, he never supplied it, but couldn't wait for me to complete this survey. I ended up going to Suntrup Nissan to get my recall taken care of and it was a God move!! I found out there that my car had been bought at an auction and was a rental car. I was treated well there and they helped me trade in that car for a new one. My credit took and unnecessary hit, because of Suntrup Kia, the service was poor, and I felt like prey. They abused my trust. I should have walked away once someone told the first lie, but I had hoped at some point it would get better. It didn't. I hope this review helps someone not to have the same experience that I did. Unfortunately, I can't give them zero stars.

Mar 12, 2023

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Great service and James made my experience very easy and

Great service and James made my experience very easy and quick. Would recommend to friends and family.

Dec 03, 2022

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Employee Rating

Finally, a consumer’s dream experience.

Finally, a consumer’s dream experience. Suntrup Kia and their team cohesively worked together to provide an efficient and direct solution for our needs. We came in knowing what we wanted to spend and left spending even less! Looking forward to upgrading my next vehicle with this team again.

May 23, 2022

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Dealership is hit and miss, after we bought our Kia

Dealership is hit and miss, after we bought our Kia sportage there we could not get return phone calls and this was this past year, my husband and I decided once you buy one of their cars they have no time for you!

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Chance Kuhn

Chance Kuhn

Client Advisor

14 Reviews
Certified
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Dealership Experience 3 months
Industry Experience 4 years 8 months
Recent Reviews

May 19, 2024

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Chance was awesome.

Chance was awesome. Met us as we pulled on the lot. Was very knowledgeable and helped us every step of the way. The process at Suntrup Kia was quick and easy

May 18, 2024

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Our salesman Chance Kuhn exhibited terrific customer

Our salesman Chance Kuhn exhibited terrific customer service skills. Chance was dedicated to the details and made the buying experience a pleasure.

May 13, 2024

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The process was quick and easy.

The process was quick and easy. Chance did a great job making us feel comfortable and confident during our first experience buying a car.

May 06, 2024

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Chance was very courteous and professional.

Chance was very courteous and professional. The entire staff friendly and respectful. I would recommend.

May 04, 2024

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Suntrup comes through again!

Suntrup comes through again! Had a great experience with Chance & he got us everything we wanted!

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Brandon Rea

Brandon Rea

Admin
Recent Reviews

Dec 06, 2023

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Seemed like a nice person, but he was misleading and had

Seemed like a nice person, but he was misleading and had poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothing was wrong with my engine, I just needed a tune up, but when I did the trade-in that same day, Armando said that they could only give me 3,000, because of my engine. When I was choosing a used car, my mother and I asked about the car. It had high mileage. He said it was a one person owner. My mother asked if there were any recalls on the car, he said no. They check out all their cars before they sell them. I asked to see the history on the car, he said, he's have to get it from Suntrup Nissan, he didn't have access to the system. I asked to see all the checklist of what they looked at, he said he'd have to get it from the other dealership. He took me to the man in finance and he ran through the paperwork and rushed me through, giving me a 2 foot long front and back contract to sign, which I later found out I could have taken home with me for 3 days to read before I signed off on it. They sold the car as is. Look at my picture. You'll notice how dark it is. I didn't even realize I didn't even get floor mats, but Armando did let me know I could buy some from the dealership at cost. I did some research on the car and found out there had been a recall on it since August. It was a tire rod issued, that is why the car was not driving well!!! I did a simple search online and found out, not only did it have a recall, but it had never been remedied. I continued to contact Armando for the "checklist" for what was done, he never supplied it, but couldn't wait for me to complete this survey. I ended up going to Suntrup Nissan to get my recall taken care of and it was a God move!! I found out there that my car had been bought at an auction and was a rental car. I was treated well there and they helped me trade in that car for a new one. My credit took and unnecessary hit, because of Suntrup Kia, the service was poor, and I felt like prey. They abused my trust. I should have walked away once someone told the first lie, but I had hoped at some point it would get better. It didn't. I hope this review helps someone not to have the same experience that I did. Unfortunately, I can't give them zero stars.

Mar 06, 2022

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Brandon, was a great help to the wife and I, what a guy!

Brandon, was a great help to the wife and I, what a guy! He listened to our needs when picking out a car. Brandon, is the type of salesman you want to talk with, very knowledgeable about the vehicles and patient when it comes to disision making. Brandon, really did his best at helping us through the deal from start to finish. I highly recommend Brandon, when it comes to purchasing a car with the Kia Dealership! The team as a whole made us feel very welcome! William and Denise

Sep 13, 2021

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This is the third car bought from Suntrup Kia. The staff...

This is the third car bought from Suntrup Kia. The staff has always courteous, helpful and they know their business! This is the second car we have purchased from Robyn! She is absolutely the best car sales person I have ever encountered. I told her "she is my car lady"! I forget the gentleman who did the last purchase activity. It was a male in the finance- not sure if was Brendon-- even offered to help us retrieve a lost title for another car not even involved with the purchase! That is why I will always come here for my new cars! Everyone is so helpful!

Feb 04, 2020

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Employee Rating

The dealership was courteous and polite. Dan Mann was...

The dealership was courteous and polite. Dan Mann was very helpful in my decision making so that I could get the best deal for me. I appreciate that kind of help because it doesn't always happen at dealerships.

Jan 01, 2020

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Employee Rating

Dan was great as was Jeff in Management but between...

Dan was great as was Jeff in Management but between financing and billing licensing you have a major log jam. Thirty eight days after purchase and still do not have everything I need to properly license the vehicles I bought.. Uptempo asking for paperwork with loan information I still do not have Need to fix that part to make this a better experience. Your sales team is great but alot of work needed on the backside. I am really on the fence about recommending this dealership but because last experience was good giving the benefit of the doubt that this time it was a fluke.

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Brian Hampe

Brian Hampe

Business Manager
Recent Reviews

May 18, 2024

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Our salesman Chance Kuhn exhibited terrific customer

Our salesman Chance Kuhn exhibited terrific customer service skills. Chance was dedicated to the details and made the buying experience a pleasure.

May 04, 2024

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Suntrup comes through again!

Suntrup comes through again! Had a great experience with Chance & he got us everything we wanted!

Apr 20, 2024

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We couldn’t be happier with our experience with Enis and

We couldn’t be happier with our experience with Enis and Suntrup Kia. We are out of state and drove in from Kansas to work with Enis and buy our Telluride. He is very personable, listened to what we were looking for in a vehicle and was prompt with communication via text and phone. We would highly recommend working with Enis for a stress free and fun car buying experience.

Apr 09, 2024

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Everyone was friendly and helpful, and the whole process

Everyone was friendly and helpful, and the whole process of buying my first car was quick and easy.

Apr 05, 2024

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Was a great experience.

Was a great experience. Fast and great to deal with. Was in and out in less than an hr

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Sheridan Wright

Sheridan Wright

Client Advisor
Contact Me
Dealership Experience 4 months
Industry Experience 4 months
Recent Reviews

May 07, 2024

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Sheridan went the extra mile to help get me into the car

Sheridan went the extra mile to help get me into the car I wanted. BJ also worked his magic. This is my 3rd car with Suntrup Kia. Every single time I go the service is when phenomenal. Today I am the proud owner of a 2024 Kia Forte!

May 04, 2024

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We had a super positive experience.

We had a super positive experience. Sheridan was very kind and easy to work with. BJ in finance was a pleasure as well. We'd definitely do business there again.

May 02, 2024

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Very good dealership and sales staff.

Very good dealership and sales staff. They had a car on the lot that we really liked, gave us a good deal on our trade in and all with no pressure. We are very pleased.

Apr 22, 2024

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Sheridan and the rest of the team were great and the

Sheridan and the rest of the team were great and the process was quick and easy.

Apr 09, 2024

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Everyone was friendly and helpful, and the whole process

Everyone was friendly and helpful, and the whole process of buying my first car was quick and easy.

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Aaron Paton

Aaron Paton

Sales Director
Dealership Experience 7 years 6 months
Industry Experience 22 years 4 months
Recent Reviews

Mar 25, 2024

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Employee Rating

Wonderful People and very professional!

Wonderful People and very professional! Made our purchase very easy and joyful 😀! Thanks to everyone who helped in our purchase of our new car! You are all amazing people! Thanks so much!!

Dec 21, 2023

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Thank You General Manager for making things right.

Thank You General Manager for making things right. My wife loves her new car . Thanks again.

Dec 15, 2023

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This is my third car bought from here.

This is my third car bought from here. Great experience and he is the best. He took his time and explained my new car to me.

Dec 06, 2023

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Employee Rating

Seemed like a nice person, but he was misleading and had

Seemed like a nice person, but he was misleading and had poor follow up. I already had a poor experience with my kia forte regarding my engine, so I decided to trade it in. The service department say nothing was wrong with my engine, I just needed a tune up, but when I did the trade-in that same day, Armando said that they could only give me 3,000, because of my engine. When I was choosing a used car, my mother and I asked about the car. It had high mileage. He said it was a one person owner. My mother asked if there were any recalls on the car, he said no. They check out all their cars before they sell them. I asked to see the history on the car, he said, he's have to get it from Suntrup Nissan, he didn't have access to the system. I asked to see all the checklist of what they looked at, he said he'd have to get it from the other dealership. He took me to the man in finance and he ran through the paperwork and rushed me through, giving me a 2 foot long front and back contract to sign, which I later found out I could have taken home with me for 3 days to read before I signed off on it. They sold the car as is. Look at my picture. You'll notice how dark it is. I didn't even realize I didn't even get floor mats, but Armando did let me know I could buy some from the dealership at cost. I did some research on the car and found out there had been a recall on it since August. It was a tire rod issued, that is why the car was not driving well!!! I did a simple search online and found out, not only did it have a recall, but it had never been remedied. I continued to contact Armando for the "checklist" for what was done, he never supplied it, but couldn't wait for me to complete this survey. I ended up going to Suntrup Nissan to get my recall taken care of and it was a God move!! I found out there that my car had been bought at an auction and was a rental car. I was treated well there and they helped me trade in that car for a new one. My credit took and unnecessary hit, because of Suntrup Kia, the service was poor, and I felt like prey. They abused my trust. I should have walked away once someone told the first lie, but I had hoped at some point it would get better. It didn't. I hope this review helps someone not to have the same experience that I did. Unfortunately, I can't give them zero stars.

Aug 24, 2023

Dealership Rating
Employee Rating

Wonderful experience!

Wonderful experience! James was extremely knowledgeable, very personable, patient, and truly cared that I bought the right car for me! Highly recommend James, Laz, and the whole crew at Suntrup KIA!

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Armin Sabaredzovic

Armin Sabaredzovic

Client Advisor
I have a background in computer science, my favorite things to do on my free time is spend time with my family, try new foods or develop a new skill or experience. Love helping people so if you have need assistance finding your future car or have any questions, feel free to reach out!
Recent Reviews

May 08, 2024

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Very happy with my purchase and the purchase experience.

Very happy with my purchase and the purchase experience. Armin was a fantastic sales representative. He really has the customer as his number one priority. Our questions were answered quickly and we really felt he was an advocate for us as purchasers. Thanks for going above and beyond.

May 03, 2024

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The dealership was really big and nice looking, my

The dealership was really big and nice looking, my salesman Armin was excellent and made it all happen for me, he did a great job 👍🏾👏🏾

May 01, 2024

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Great experience!

Great experience! Staff super personable and friendly! David Gavril made the purchase of my 24’ Seltos comforting and reassuring. I left with the car I wanted, and enjoyed the experience. Expect to be a long term customer!

Apr 27, 2024

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Armin really did his best to make car buying experience

Armin really did his best to make car buying experience pleasant and fast. I never checked out new car faster without usual drama at the dealerships.

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David Gavril

David Gavril

Client Advisor
Contact Me
Industry Experience 29 years 2 months
Foster Dad of 6 kids. Scratch cook, Hockey player/coach. Make it friendly and fun to purchase a vehicle
Recent Reviews

May 02, 2024

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The dealership is very pleasant and accommodating.

The dealership is very pleasant and accommodating. My process was pretty smooth. Dave was wonderful

May 01, 2024

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David was excellent, the service center could have

David was excellent, the service center could have cleaned the car better though especially after being told 2 times.

May 01, 2024

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Great experience!

Great experience! Staff super personable and friendly! David Gavril made the purchase of my 24’ Seltos comforting and reassuring. I left with the car I wanted, and enjoyed the experience. Expect to be a long term customer!

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Justin Glaze

Justin Glaze

Service Manager
Recent Reviews

Oct 19, 2023

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Review: Suntrup Kia South Lindberg URGENT ATTENTION!

Review: Suntrup Kia South Lindberg URGENT ATTENTION!!! For 8 years, I've trusted Suntrup Kia South Lindberg, where I even bought my first car and have continually used their services. Sadly, recent events marked by oversight and a blatant lack of attention have completely eroded my faith in them. Recently, my car suffered intense engine damage, leading to repair estimates of a massive $8,300 - exceeding its present value of $7,200. On a September 12th visit. I paid out $500+ for a valve cover gasket fix and was told to return after 1,000 miles for a check. But their appointment system was confusing, and i had continuous oil problems. When reaching out, many calls led to voicemails. Only after a devastating engine breakdown on the freeway did I get a response – one that felt more like damage control than anything. Service manager Justin Glaze came off as indifferent and not supportive. Even with evident engine problems, he simply advised "adding more oil." His over-reliance on his position blinded him to clear issues that even a novice like myself could see. His team mainly overlooked critical signs such as rampant oil usage which can be caused from spark plugins not working causing incomplete combustion in the engine which can lead to scoring on the cylinder walls that cause oil to be burned. This is something completely overlooked by Justin. In spite of my genuine worries, both the dealership and notably Justin, denied responsibility. The tone became aggressive, with Justin resorting to insults, labeling me a smart*** and ordering me out of his office. He claimed I didn't adhere to guidelines, which were unclear, as I even stated this as I had left multiple messages conveying my uncertainties which went unanswered. The financial strain from this situation is overwhelming. When discussing a potential refund for the prior $500+ charges and the current repair expenses, I was met with indifference. Justin's assertion that they "resolved" the problem rang empty, more so when juxtaposed with a malfunctioning engine and undeniable proof that the oil consumption problem persisted. I requested to speak to Elliot Silk, the service director and got his extension. I’ve called everyday for the last 3 days without a call back. On day 2 Justin called me, starting the conversation that Elliot Silk was too busy in meetings to talk to me and that he trusts everything Justin said and will go with his suggestions unquestioned and without talking to me at all. They offered an insulting 10% off the repairs still leaving the cost above the value of the vehicle. Then proceeded to double down on his attitude and disrespect on the phone this time. Here are my grievances: Accountability & Professionalism: Dishearteningly absent. Justin's condescension and unprofessional behavior were unsettling. Cussing and resorting outright dismissing out of his office because of me calmly counter arguing his non-logical positions he held. Communication: Failed calls, missed voicemails because of their “new software” they just installed, lengthy unanswered call waiting, no call backs, and dismissive interactions in person show a breakdown in customer service. Technical Competency: Didn’t address my original problem of oil burning at the rate it was. Failed to suggest basic engine maintenance but consistently asked if my tires needed rotation, admission from master techs that a spark plug issue(which led to the engine blowing) was the cause of oil burning were all overlooked by Justin Glaze. Compensation: Now I have a massive bill and no vehicle. A mere 10% off, as offered, doesn't come close to addressing the distress caused before, during and now after. In summation, Suntrup Kia South Lindberg at large has failed to uphold the standards I once held them to. A trusted relationship built over eight year crumbled within days, leaving me with an unusable car, a massive bill, and broken trust. I implore potential customers to reconsider going here!

Oct 17, 2023

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After the recall of lower engine in 2022 my car no longer

After the recall of lower engine in 2022 my car no longer recognizes when the key fob is in close proximity. Previously, when the key fob was close enough to unlock the car the mirrors would unfold automatically. I finally brought my car in for this issue last month and they could find no issue or solution. I called KIA customer service as recommended. The mirrors folding out as a result to key fob being close enough to unlock- they didn’t know what this feature would be called,therefore, from their side of things they can neither confirm or deny this was a feature on my KIA. However, now the driver mirror is getting stuck when locked and unlocked the sound of the motor continuously runs. Also, when locking the car with the key fob the car no longer honks for verification of car locking. I was then charged $170 diagnostic fee for the 3rd trip up there for them to make a 20 second video stating the mirror isn't working properly and the service center said this was not caused by them. Very poor service, unethical business practice to not address the problem they caused, and I would not recommend anyone use them for services.

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Aida Tankosic

Aida Tankosic

Client Advisor
Contact Me
Dealership Experience 4 months
Recent Reviews

Apr 18, 2024

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Aida helped me try to find my car and as soon as I knew

Aida helped me try to find my car and as soon as I knew what exactly I wanted she was able to get it for me.

Feb 22, 2024

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I recently purchased a 2024 Kia Sorento, and my

I recently purchased a 2024 Kia Sorento, and my experience with the salesperson, Aida, was exceptional. The car I had inquired about over the phone was sold to someone else as I pulled into the parking lot. Aida was able to quickly find the same model car immediately. Although it was a different trim level, it checked all of the boxes and I’m really happy with the one I purchased. Her customer service was outstanding; she was not only attentive and patient in addressing my questions but also highly responsive to my specific needs. Her communication skills were top-notch, making the complex purchasing and financing process stress free. Also, Suntrup Kia gave a fair value for my trade in. Everyone I interacted with was very friendly and approachable, especially Russ! Thank you for your assistance and explanation of all the paperwork. My overall experience and satisfaction with Aida and Suntrup was awesome, and I would highly recommend to anyone looking to purchase a new car.

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Jimmy Giacin

Jimmy Giacin

Service Greeter
Recent Reviews

May 18, 2024

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Our salesman Chance Kuhn exhibited terrific customer

Our salesman Chance Kuhn exhibited terrific customer service skills. Chance was dedicated to the details and made the buying experience a pleasure.

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Emily Diekemper

Emily Diekemper

Service Greeter
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Jaime Farmer

Jaime Farmer

Administration
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Michael Stevenson

Michael Stevenson

Client Advisor
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Bill Stock

Bill Stock

Service Advisor
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